Could not connect to slideshowpro.net (using cURL)

We recently moved to a new dedicated server using Plesk 8. Apart from the usual grumbles of moving 80 domains nothing too bad happened. However, today I hit a weird problem with a slideshow pro Director install. After trying to login you get this message:

Could not connect to slideshowpro.net (using cURL): Couldn’t resolve host ‘slideshowpro.net’.

After a bit of digging on their forums it seems the new Plesk firewall is blocking some unwanted traffic. e.g. curl calls to the slideshowpro.net server. To get round this, you need to add a custom rule which enables Director to talk to their server. Easy when you know how!

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Posted by nick on 24 November 2008; This entry is filed under code.

2 Comments

  1. Kate October 5th, 2009 at 1:20 pm

    I’m having the same issue and I’d like to know where you added your custom rule which enables Director to talk to the server?

    Thanks, kate

  2. nick October 10th, 2009 at 12:57 pm

    Hi Kate

    When you log into Plesk click the ‘Modules’ link under ‘System in the left menu. One of the modules listed is the firewall. Once in the firewall you’ll see a list of current rules. Click the ‘Edit Firewall Config’ button at top. Then add a ‘Custom rule’ based on the image above. Once saved you then need to activate the change.
    If correct then Director should be able to connect straight away.

    Hope that helps, nick

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